Interval Cam Support
If you have trouble capturing or saving photos, review the information below.
Information to Include When Contacting Us
If the issue continues, email [email protected] with your device model, iOS version, and the steps that caused the issue. You do not need to attach any captured photos.
FAQ
Where are captured photos saved?
Each successfully captured photo is saved to Photos on your device. Photos are not kept only inside the app.
Captures are slower than the selected interval
High-quality capture, device performance, lighting, and saving may delay the next photo. For short intervals, try turning off Prioritize High Quality.
Automatic capture stopped unexpectedly
For safety, capture stops when the app enters the background, the camera is interrupted, or a photo cannot be saved. Return to the app and follow the displayed guidance.
I cannot allow Camera or Photos access
Open Interval Cam in the iPhone Settings app and allow Camera and add-only Photos access. Also check Screen Time or device-management restrictions if applicable.
Contact
For questions about Interval Cam, please contact CAEN Inc. by email.